Irritated Beyond Belief!
We left home at 11 am and returned at 6 pm. It was a long day. We went to the hospital with its many towers and pulled in to see if any signs could point us to the outpatient pre-op area. That would be too easy and make sense. I went into the closest tower, the blue tower and up to the handy information desk to inquire. The sweet little old lady consulted the computer and said, "Oh, honey you need to go to the separate facility that handles the pre-op testing." I told her that telling the patient this on one of the many reminder calls and texts they sent out. My bad. She then began to tell me where I could file a complaint and went on to say that maybe I should tell them when I got there. We arrived at the facility that we had passed on the way to the hospital. The blue tower is the entrance I will need to take on surgery day, so at least I got some useful information. My primary had given the printout of my blood panel to give to them and I avoided a needle. I signed all t...